This policy applies to all programmes and services purchased from DTM Technologies (Pty) Ltd via PayFast or any other payment method.
1. Training Programmes (Bootcamp, FutureReady, Digital Bridge)
1.1. Full refund — cancellation 7 or more days before the programme start date.
1.2. 50% refund — cancellation 1–6 days before the start date.
1.3. No refund — cancellation after the first session has taken place.
1.4. Monthly subscription plans — cancel in writing to cancellations@dtmtech.co.za; the cancellation takes effect at the end of the current billing month.
1.5. Transfer — enrolment may be transferred to the next cohort at no cost, subject to availability, provided the request is made before the original start date.
2. Corporate Training
2.1. 5 or more business days before the scheduled session — full refund or reschedule.
2.2. Within 5 business days of the scheduled session — a 25% cancellation fee applies.
2.3. Same-day cancellation or no-show — no refund.
3. Refund Processing
Approved refunds are issued via PayFast merchant refund or EFT, to the original payment method, within 14 business days of approval.
4. Cancellation by DTM
If DTM cancels a programme or session, learners are offered a full refund or a transfer to the next cohort. DTM will provide at least 5 business days' notice, except in cases of force majeure.
5. How to Request a Refund or Cancellation
Email cancellations@dtmtech.co.za with your full name, programme name, payment reference, and reason for the request. We will respond within 5 business days.
See also our Terms & Conditions and Privacy Policy.